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Frequently Asked Questions

Here is a list of frequently asked questions. Don't see your question on the list. Don't be shy, give us a call at 888.679.9416 and we'll do our best to answer it.

Top Questions

How do I place an order?

Orders can be placed online, by phone, or mail. Note: We are prohibited from accepting "walk in" or "will call" orders.

How do I create an account online?

You can create an online account simply by placing your first online order. After doing so, you can even log in for "Quick Reorder" of the products you ordered previously.

How do I create a corporate account?

Please call us at 888-679-9416 or e-mail support@inkjets.com to inquire about a corporate account.

What payment methods do you accept?

For online orders we accept credit card payments with Visa, MasterCard, American Express or Discover.  We also accept Pay Pal.  If you would like to pay via check or money order, please place your order by contacting customer service at 888-679-9416 or mail your order with your check or money order included to: Inkjets.com Attn: 6520 Platt Ave. #643, West Hills CA 91307.

Can I mail my order to you?

Yes, we do accept orders by mail. Please mail your order to 6520 Platt Ave. #643, West Hills CA 91307 and we will contact you to confirm it has been received and shipped.

When will my credit card be charged?

Your credit card will be charged upon shipment of your order.

Can I get a copy of my invoice?

Yes, you can print a copy of your invoice after you have checked out online.  You will also receive auto responders with your order confirmation, order tracking and other communication, keeping you up to date on your order. We welcome you to contact customer service at 888-679-9416 or by email at support@inkjets.com and we will send you a copy. A copy will also be contained within your package.

What does "backorder" mean?

"Backorder" means that your product is not currently in stock but has been ordered. This will be noted on the product detail page which would prevent users from being able to check out and pay.  However we go through great lengths ensuring our product do not go on back order because we know our customers depend on us.


My Account

How do I edit my account information?

To edit your account information, you must Log in in to your Inkjets.com account.  Click on Your Account Details or Your Address Book to change any of your information. 

What if I forgot my password?

If you have forgotten your password you may select "Forgot your password?" on the login page and a generic password will be sent to your email address.  

I am a returning customer, why does your site not recognize my login address?

There are 2 different reasons why your login address may not be recognized. The first is that you've recently changed your email address. The second reason is that your account may have been disabled. If that is the case please contact our customer service at 888-679-9416 or by email at support@inkjets.com.

Can I change my email address for login purposes?

Yes, you may change your email address for log in purposes. To do so, please log in to your Inkjets.com account and select the email field to change your email address.


Order Status

I just placed my order, when will it ship?

Orders placed before 3:00pm Pacific time will be shipped same day. If your order is placed after 4:00pm on Friday or before a holiday your order will be shipped the next business day.

How do I track my order?

Once your order ships, we will send you a Shipment Notification via email. This notice will include the tracking number and a link directing you to the carrier’s website. You may also track your package by logging onto our website - all information about your most online recent order is available once you have logged in.

If my order is on "back order" when will it ship?

We rarely ever have back orders. If by chance your order does contain a backorder item, we will call or email you to find out if you would like to wait for the product back ordered to arrive or if you would like us to refund you for the product that's on back order. We understand that there is a high probability you need your product right away when you place an order. We go through great lengths making sure we carry all products listed on the site and if there is ever an issue, we feel the best approach is to allow you to decide on the best course of action.

How do I cancel my order?

To cancel your order, please contact our customer service department at 888-679-9416 or by email atsupport@inkjets.com.com. Please remember that once your order has been shipped we cannot cancel it, but it can be returned for a refund once the order has arrived.  Please call or send us a message and we will be happy to issue you a refund.


Shipping

What shipping methods do you offer?

We offer multiple shipping options through USPS and UPS – standard USPS ground will be used for order that qualify for free shipping (Typically 2-5 business day delivery), UPS 3-day, UPS 2-day and UPS Overnight. 

How much is my shipping?

Standard USPS shipping is FREE for all states other then Hawaii and Alaska if you place an order with a minimum value of $40 or greater. Shipping rates only apply for orders under $40. Starting rates are: Standard ground - $3.95.  For bigger orders that qualify for free shipping Inkjets.com may decide to ship your order via UPS, but solely based on our decision.  We offer expidited shipping through UPS for an additional charge if you need your order on a rush basis.  

Do you ship internationally?

Inkjets.com only ships to the US, its territories, and US military/diplomatic addresses.  However we are soon expanding into Canada and beyond.

Do you offer Saturday delivery?

Yes we ship on Saturdays.  At this time we can only ship via USPS on Saturday's excluding any national holiday weekends.  Please do not place any UPS Overnight or 2nd Day orders on Saturday, Sunday or on National Holidays.


Returns

What is your return policy?

If you are ever not completely satisfied with your Inkjets.com purchase, we will quickly replace it, or you may return it for a full refund of the purchase price.

How do I return my product?

If you would like to return one of our products we ask that you contact our customer service department at 888-679-9416 or by email at support@inkjets.com and obtain a Return Merchandise Authorization (RMA) number first. This helps us to track your return and ensure that you receive proper credit and resolution for whatever reason you are returning the product.

What if I received the wrong product?

If you ever receive the wrong product please contact our customer service department at 888-679-9416 or by email at support@inkjets.com. We will immediately send out the correct product along with a prepaid return bag or label to retrieve the incorrect item.

Does Inkjets have a guarantee?

We offer a 1 year 100% satisfaction guarantee for all products that we sell to our customers.  We want to earn your trust and long term business.  Feel confident that we will stand behind our quality.  At Inkjets.com, we also guarantee to make the returns or refund process super easy and pain free.


General Product Information

Will your products void my printer warranty?

No, none of our products will void your printer warranty.

What is the shelf life of your cartridges?

Ink cartridge and laser toner depending on the product are generally good for approximately 18 months to 2 years if stored properly.

What is a Inkjets.com Brand inkjet compatible cartridge?

Inkjets.com Brand inkjet compatible cartridge is a newly manufactured cartridge. Inkjets.com is one of the few ink jet companies with their own brand.

What is a Inkjets.com Brand compatible toner cartridge?

Inkjets.com Brand compatible toner cartridge is a newly manufactured cartridge with minimally recycled parts. Inkjets.com is one of the few inkjet companies with their own brand.

What is an OEM cartridge?

An OEM cartridge is a "name brand" cartridge from one of the printer manufacturers (OEM is an abbreviation for "Original Equipment Manufacturer").

What is a remanufactured cartridge?

A remanufactured cartridge is a cartridge that has been recycled to meet or exceed OEM standards. It has been inspected for any defects and refilled with ink.

How do I find the correct cartridge for my printer?

To find the correct cartridge for your printer simply type the printer model or cartridge number into our "search" box. You can also find the correct cartridge or printer by clicking on any of the OEM brands we have listed on our home page.  We have multiple search features making it easy to look up either by knowing your printer model or cartridge name. If this is the first time shopping with Inkjets.com it would be our pleasure to assist you if you would like to call us at 888-679-9416, start a live chat conversation, or send us an email at support@inkjets.com

Do you sell laser toner?

Yes, we sell our Inkjets.com brand remanufactured and compatible laser toner.  At this time we do not carry any product from the OEM brands listed on our website.  For example the compatible inkjet cartridges or laser toner listed under the Brother name are all either compatible or remanufactured.  If you have any questions please call us as we would love to answer any questions or concerns you may have.

Do you have a recycling program?

Yes, we do offer a recycling program. However at this time we are not accepting empty printer supplies until we finish revamping our empties department.  If possible we would really appreciate if you can hold on to your empty cartridges or toner cartridges until we reopen our recycling department.  If you are subscribed to our newsleter, Facebook, or our LinkedIn pages we will make an announcement of the grand reopening of our recycling department soon. To receive free recycling bags or other materials, please contact our customer service department at 888-679-9416 or email support@inkjets.com.


Troubleshooting

Why does my printer say “low on ink” after replacing my ink cartridge?

Your printer may not recognize the correct ink levels because it is holding the memory from the previously used cartridges. However, a printer reset should resolve the recognition problem. To reset your printer please follow these instructions: • Remove ALL cartridges • Turn off printer • Unplug the printer from the power source for a full 5 minutes • Reverse steps. Plug back in, turn on printer and install all cartridges

What is the best way to clean ink off of my carpet or clothes?

Ink stains are tough to get out but a few suggestions we have worth trying are; nail polish remover (with acetone), rubbing alcohol, oxy products and if your clothing is white, bleach. When cleaning ink off of your clothing be sure to use cold water, warm water will set the stain. * Before cleaning any stain be sure to test for color fastness and cleaner compatibility in an inconspicuous area of the material, prior to treating the entire stain.*

How should I clean my printer if a cartridge spills or leaks?

To clean spilled ink out of your printer first turn off your printer and unplug it. Then, dampen a lint free cloth and gently wipe the nozzles and surrounding areas where the ink may have spilled. This is also the best way to clean nozzles on which you have dried ink. We DO NOT recommend using any type of household cleaning fluid.

How do I contact your customer service for troubleshooting tips?

For troubleshooting tips please contact one of our knowledgeable customer service representatives at 888-679-9416 or please use our Contact Us form or if it's a quick question please “Live Chat” by clicking the link on the left side of every page on our site.


Promotions and Discounts

How can I find out about any special promotions or new products you may offer?

To find out about our latest special promotions and new products please sign up to receive our newsletter. If you currently have an account with us you should receive weekly emails containing coupons. You can also visit our homepage atwww.inkjets.com.

How often do you offer special promotions or discounts?

For our current customers we offer weekly specials emailed directly to them. We also have great money saving seasonal promotions for all of those pictures and cards to be printed.

Do you offer educational discounts?

Yes, we do offer educational discounts. Please contact support@inkjets.com or call 888-679-9416 for more details.

Do you offer corporate discounts?

Yes, we do offer corporate discounts to those companies who order a minimum of $250.00 per order. Please contact support@inkjets.com or call 888-679-9416 for more details.

Do you offer discounts to government agencies?

Yes, we do offer government agency discounts. Please visit our Contact Us Page or call 888-679-9416 for more details.

Do you offer price matching?

We do not offer a price match guarantee at this time but please do check back with us. Or better yet sign up for our newsletter and we'll email you about any policy changes. You can also visit our coupons and promotions page to see our latest coupons or to sign up to our newsletter.

Do you have a newsletter?

Yes, please visit our home page and sign up to receive our monthly newsletter.

How do I remove myself from your email list?

To remove your address from the promotional email list please email support@inkjets.com and include "Unsubscribe" in the subject line. Your request will be processed and address will be removed.


Company Information

How do I contact customer service?

To contact customer service please call us at 888-679-9416 or email us at support@inkjets.com. You may also use our online "Chat Live" feature during regular business hours. We're happy to assist you in any way possible. However before contacting us, we encourage you to visit our Customer Service Portal which is packed with great information to just about any question you may have.

What are your hours of operation?

Our customer service hours of operation are Monday through Friday 8:00am-5:00pm PST

Where are you located?

We are located in beautiful Southern California. 6520 Platt Ave. #643, West Hills 91307

How long have you been in business?

Inkjets.com has been in business since June of 1997.