Home > FAQ's & Help    Need help using Inkjets.com?    Click on a Question orTopic below Order Status Has my order shipped? How do I track my order? How do I cancel my order/item? Shipping & Returns How do I return my product? How much is my shipping? When will my order ship? Policies Return/Exchange Policy Privacy & Security Terms & Conditions Jet-Pak Return information Pricing What are my payment choices? When will my credit card be charged? Do I have to pay sales tax? Do you accept Purchase Orders? General Inkjet Cartridge Questions What is a remanufactured cartridge? Will using your Inkjet cartridges void my warranty? What you should know about the Universal Refill Kit What does OEM mean? Why do New Brand Name (OEM) Inkjet Cartridges Cost so much? Are all compatible or remanufactured cartridges the same?  What is a Jet-Pak Mailer and where can I get more information? Support by Printer Manufacturer Apple Canon Compaq Epson Hewlett Packard Lexmark Inkjet Paper Questions Do you have a paper for all types of printers? How long does the paper take to dry? Can I laminate Mitsubishi papers? Why do I need Specialty Papers? Can I use Inkjet papers in proofing applications? What printer resolution should I be printing at?