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Troubleshooting Tips
If printer problems occur:
Perform up to three cleaning cycles and a prime
cycle, if applicable, using your printer software. For detailed instructions refer to your printer manual or printer software.
If the cleaning cycles fail to produce a quality print:
It may be necessary to prime the cartridge.
1. Hold the cartridge (nozzle down) and place on a paper towel moistened
with warm water. Let sit for 1-2 minutes, then place the cartridge on a dry paper towel until the ink begins to seep from the cartridge.
2. Remove debris and dried ink from the replacement cartridge nozzle plate with a damp cotton swab. DO NOT wipe the nozzle plate. Use distilled or filtered water only.
3. Re-install the cartridge and perform cleaning cycles as instructed above.
For H.P. 51626A, 51629A: After cleaning your cartridge, if your pages still show streaks, remove the cartridge and place the print head over several layers of paper towel. Now put an ordinary plastic drinking straw tightly over the white vent hole located on the top of the cartridge.
Blow into the straw. This will force ink out of the print head and may help remove any clogging. Be careful not to get any ink on your hands or clothes. It is hard to remove! Blot the print head so it's not
dripping, before reinstalling the cartridge.
For cartridges with no vent hole on top: After cleaning, if your pages still show streaks, remove the cartridge and hold several layers of paper towel against the print head. Quickly and forcefully move your hand downward as if you were throwing a ball against the ground.
DON'T LET GO OF THE CARTRIDGE! Do this several times and you should see ink appearing in the paper towels. Reinstall the cartridge.
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