SHIPPING OPTIONS AND CHARGES

SHIPPING COSTS

48 contiguous states:

Order placed before 2 pm PST/ 5 pm EST normally ship out the same day.

Alaska, Hawaii, Island Territory

Order placed before 2 pm PST/ 5 pm EST normally ship out the same day.

Same Day Shipping. Chatsworth CA & Lancaster, PA

Order placed before 2 pm PST/ 5 pm EST normally ship out the same day.

SHIPPING DELIVERY

The following shipping methods are available: Standard Ground (3 - 6 business days), Second Day (2 business days), Next Day (1 business day) and Same Day (same day). Business days do not include weekends and there is no weekend delivery for any shipping method except Same Day. Some items cannot be shipped using Second Day, Next Day or Same Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground available. Currently, we do not ship to U.S. Territories, APO/FPO, Canada or other international addresses. Please note that orders could arrive in multiple packages.

You can track your order by clicking here.

NEXT DAY:

Next Day delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Next Day delivery orders will be processed on the same day if they are placed by 11:00am CT on a business day, and should arrive in 1 business day. Orders placed after 11:00am CT will be processed on the following business day, and should arrive in 2 business days. All Next Day orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.

SECOND DAY:

Second Day is only available on select products for orders shipping within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if they are placed by 11:00am CT on a business day, and should arrive in 2 business days. Orders placed after 11:00am CT will be processed on the following business day, and should arrive in 3 business days. All Second Day orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This shipping method is not available for Alaska or Hawaii.

SAME DAY:

Same-day delivery is a contactless service to get what you need, when you need it. Same-day delivery is only available at Inkjets retail locations in Chatsworth CA & Lancaster, PA. 

Customers within a 20-mile radius who place an order by 2:00 pm local time should receive their orders that same day. 

Customers within a 20-mile radius who place an order after 2:00pm local time will have their order processed and delivered the following day. 

All Same Day orders must have a valid street address (no PO Boxes). Not all items are eligible for same-day delivery. Only items selected as same-day delivery count toward the “spend” thresholds of the same-day delivery fees.

Package tracking numbers/deliver confirmation

A shipment notification will be sent to your email address. The message will include the delivery confirmation number. We also include the link of the carrier’s website so you can easily track your order. Please wait one day for the carrier to upload the tracking number in their system or website.

P.O. Box, US Territories and Military / Diplo Addresses

We only offer standard shipping for PO boxes, US territories, and military addresses.

MISC NOTES BELOW —---

Our free shipping offer excludes discontinued items or delays resulting from circumstances or causes beyond Inkjet's reasonable control, including, without limitation, natural disasters, labor strikes or severe weather. Inkjets.com reserves the right to discontinue this guarantee at any time, for any reason.

EXCHANGES

Our customers may also opt to exchange an eligible item instead of processing a refund. You are able to conveniently request for the exchange of certain eligible items from directly within your Inkjets.com account. 

If an item is eligible for exchange, you will see an option to select it in your order under your Inkjets.com account and you will then be provided with any instructions and terms that apply to your exchange. 

Should the exchange option not be available in your Inkjets.com account, you can contact our friendly customer service team to request your exchange directly. 

Please note that if you initiate an exchange yourself, you may be subject to a waiting period of up to one hour before you can request to exchange another item from the same order. 

Our exchange process is slightly different from others because we want to get your new item to you faster! The funds from the item being returned will be transferred to an e-Gift Card or an Exchange Voucher when the exchange is initiated. 

Our team will then apply the e-Gift Card or Exchange Voucher to your replacement item. To ensure validity and fast processing, please return the item in its original condition and packaging within 14 days of the date of your exchange. The Inkjets team will provide you with a free prepaid return label for this, so no worries there! 

If we do not receive the original item back within 14 days, we may charge your original payment method or default payment method for the cost of the item. In this instance, if the item is subsequently returned, Inkjets will issue the refund for the total amount (minus any shipping charges from the original order). 

The refund would be in the form of an e-Gift Card if an e-Gift Card was applied to the exchange transaction. Otherwise, the refund will be in the form of the original payment method if an Exchange Voucher was used in the exchange transaction.

WE'RE Standing By To HELP YOU!

If you have any questions at all about our shipping, return, and exchange policies, feel free to reach out to our customer service team by calling 1-972-200-3813 or 1-888-679-9416, Monday-Friday (7:00 AM-4:00 PM PST). You can also reach out via email at support@inkjets.com or through the live chat on our website.