We’ve compiled a list of frequently asked questions below. If you couldn’t find what you are looking for, don’t hesitate to call our customer hotline at 1-972-200-3813.

Top Questions

Product Questions

Account Questions

Order Process Questions

Shipping Questions

Order Status Questions



Promotions and Discounts

Company Information


Why is printer ink so expensive?

Printer inks being expensive are a common misconception. Compatible inks and remanufactured inks are very affordable and can produce high quality photos and documents. offers both compatible and remanufactured inks with exceptional quality according to customer reviews.

How can I check printer ink or toner levels?

There are two ways to check the printer ink or toner levels.

Through the control panel

  • Go to the control panel in Windows
  • Open the Devices and Printers option
  • Right-click the Printer icon
  • In the properties tab, you’ll be able to check the ink or toner level

Through the printer

  • Turn on your printer
  • Press the menu button and find the status or reports option
  • Print the report to see the ink or toner level

How do I remove printer ink from skin?

Getting ink from your skin can sometimes happen when you change your ink or toner cartridges. Fortunately, it’s not that hard to remove. A few drops of tea tree oil on a clean cloth and rubbing it on your skin seem to do the trick quickly. However, if you don’t have tea tree oil available, you can also use rubbing alcohol or baby oil. Hairspray is also good at removing ink from your hands or any other affected areas. Just spray it and let it sit until the ink dissolves, then wash it off.

What is the difference between ink and toner?

Ink is liquid made of water and chemicals, and are tinted with pigments or dyes. These are used by inkjet printers, which spray the ink directly to the page through tiny nozzles.

Toners are fine powders that are composed mostly of polyester and organic compounds. These are used by laserjet printers, which fuse the toner to the page by electrostatically charging it via the laser, then releasing the toner that sticks to the charged parts of the page.

How do I clean my ink cartridge?

Sometimes when you print a document or a photo, it may look smudged, or doesn’t look as good as it should. This may be because of a dirty cartridge. To clean it, remove the cartridges one by one, then wipe the outsides of the cartridge with a paper towel lightly dabbed on isopropyl alcohol. This is to remove any excess ink. To clean the print head, get a wet cotton swab and run it gently along the print head. Lastly, carefully clean the colored circuitry strip with a slightly wet cotton swab. Let the cartridge sit for a few minutes to make sure there’s no water on the cartridge. To be sure, you may wipe the cartridge with dry cotton swabs.

How do I fix “Cartridge not recognized” error?

When you see this error, you may try turning the printer off, and turning it on again. If this doesn’t work, it might be because the cartridge wasn’t installed properly. To fix this, turn off your printer and remove all the cartridges one by one. Reinstall them and make sure to listen for a clicking sound while installing them to indicate that the cartridge is properly installed. You may contact our customer service for assistance.


What is page yield?

Page yield is the estimated number of pages a printer ink or toner cartridge could print if the conditions are perfect. Depending on the user printing, many variables can affect the page yield such as how much they are printing in a specific color, and how much of the page is covered in ink. When manufacturers are testing, they are getting the estimated number by printing at 5% coverage. This means they are printing with only 5% of the page covered in ink, and continuing to do so until the ink runs out. This is how manufacturers reach the number of pages a printer cartridge will yield IF under the right conditions.

What is ISO page yield?

To have a standardized testing among manufactured cartridges, the International Organization for Standardization or most commonly referred to IOS came up with a standard test page for different cartridges and printers. Two of its most common test pages are the ISO/IEC 19752 for mono cartridges and ISO/IEC 19798 for color cartridges.

What is ink capacity?

Cartridges can be in standard or high capacity. Standard cartridges are cheaper than high capacity. However, it contains less ink. If you are concerned with cost per page, high capacity is more economical due to its higher ink volume, which can give more prints.

What are the cartridge types available in Inkjets?

There are two types of cartridges available in Inkjets – remanufactured and compatible. As its name implies, remanufactured cartridges are repurposed cartridges that are thoroughly cleaned and equipped with new components, particularly chip contacts, and filled with new ink. The latter, on the other hand, is a brand-new cartridge made specifically to follow the specifications and requirements of its compatible printer.

Will your products void my printer warranty?

No, none of our products will void your printer warranty.

What is the shelf life of your cartridges?

Ink cartridge and laser toner depending on the product are generally good for approximately 18 months to 2 years if stored properly. Store your products in a cool, dry place, and away from direct contact with sunlight to preserve and extend the life of your ink or toner cartridges and bottles.

What is an Brand inkjet compatible cartridge? Brand inkjet compatible cartridge is a newly manufactured cartridge. is one of the few inkjet companies with their own brand.

What is an Brand compatible toner cartridge? Brand compatible toner cartridge is a newly manufactured cartridge with minimal recycled parts. is one of the few inkjet companies with their own brand.

What is an OEM cartridge?

An OEM cartridge is a "name brand" cartridge from one of the printer manufacturers (OEM is an abbreviation for "Original Equipment Manufacturer").

What is a remanufactured cartridge?

A remanufactured cartridge is a cartridge that has been recycled to meet or exceed OEM standards. It has been inspected for any defects and refilled with ink.

How do I find the correct cartridge for my printer?

To find the correct cartridge for your printer simply type the printer model or cartridge number into our "search" box. You can also find the correct cartridge or printer by clicking on any of the OEM brands we have listed on our home page. We have multiple search features making it easy to look up either by knowing your printer model or cartridge name. If this is the first time shopping with it would be our pleasure to assist you if you would like to call us at 1-972-200-3813, start a live chat conversation, or send us an email at [email protected]

Do you sell laser toner?

Yes, we sell our brand remanufactured and compatible laser toner. At this time we do not carry any product from the OEM brands listed on our website. For example, the compatible inkjet cartridges or laser toner listed under the Brother name are all either compatible or remanufactured. If you have any questions please call us as we would love to answer any questions or concerns you may have.

My Account Questions

How do I place an order?

Orders can be placed online, by phone, or mail. Note: We are prohibited from accepting "walk in" or "will call" orders.

How do I create an account online?

You can create an online account simply by placing your first online order. After doing so, you can log in for "Quick Reorder" of the products you ordered previously.

How do I edit my account information?

To edit your account information, you must log in in to your account. Click on Your Account Details or Your Address Book to change any of your information.

What if I forgot my password?

If you have forgotten your password you may select "Forgot your password?" on the login page and a generic password will be sent to your email address.

I am a returning customer, why does your site not recognize my login address?

There are 2 different reasons why your login address may not be recognized. The first is that you may have recently changed your email address. The second reason is that your account may have been disabled. If that is the case please contact our customer service at 1-972-200-3813 or by email at [email protected].

Can I change my email address for login purposes?

Yes, you may change your email address for log in purposes. To do so, please log in to your account, go to the "Account Information" section, and you will be able to edit your password or change your current email address associated with your account.

How do I create a corporate account?

Please call us at 1-972-200-3813 or e-mail [email protected] to inquire about a corporate account.

Order Process Questions

What payment methods do you accept?

For online orders through our website, we accept credit or debit card payments with Visa, MasterCard, American Express or Discover. We also accept PayPal for online orders. You can view our payment options here.

Can I mail my order to you?

We only accept orders by mail if they are purchase orders for a school or educational institution. They can be mailed to 19850 Nordhoff Place, Chatsworth, CA 91311, or you can email us a copy of the purchase order to [email protected] Any other orders mailed in that are not purchase orders will not be processed.

When will my credit card be charged?

Once your order has been successfully placed wtih us, your credit card or debit card will be charged immediately.

Can I get a copy of my invoice?

Yes, you can print a copy of your invoice after you have checked out online. You will also receive autoresponders with your order confirmation, order tracking and other communication, keeping you up to date on your order. We welcome you to contact customer service at 1-972-200-3813 or by email at [email protected] and we will send you a copy. A copy will also be contained within your package.

What does "back order" mean?

"Back order" means that your product is not currently in stock but has been ordered. This will be noted on the product detail page which would prevent users from being able to check out and pay. However, we go through great lengths in ensuring our product do not go on back order because we know our customers depend on us.

Shipping Questions

What shipping methods do you offer?

We offer multiple shipping options through USPS, FedEx and UPS – standard USPS or FedEx SmartPost will be used for orders that qualify for free shipping (typically 3-8 business-day delivery.) You can find our shipping options here.

How much is my shipping?

Standard Flat Rate Shipping is $3.95 for all orders in the 48 contiguous United States. Shipping is FREE for all states other than Hawaii and Alaska (as well as other U.S. territories) if you place an order with a minimum value of $30 or greater. Shipping rates only apply for orders under $30. Starting rates are: Standard ground - $3.95. For bigger orders that qualify for free shipping may decide to ship your order via FedEx or UPS, but solely based on our decision. We offer expedited shipping through FedEx for an additional charge if you need your order on a rush basis.

Do you ship internationally? only ships to the US, its territories, and US military/diplomatic addresses. However, we are soon expanding into Canada and beyond.

Do you offer Saturday delivery?

Yes, we do offer delivery for Saturday, but Saturday delivery is not guranteed. Packages may arrive on the next business day. At this time we can only ship via USPS on Saturday's excluding any national holiday weekends. Please do not place any UPS Overnight or 2nd Day orders on Friday, Sundays or on National Holidays if you expect the order to ship on the same day which you placed the order.

Order Status Questions

I just placed my order, when will it ship?

Typically, orders placed before 3:00pm Pacific Standard Time will be shipped the same day. If your order is placed after 3:00pm on a Friday or before a holiday, it will be shipped the next business day.

How do I track my order?

Once your order ships, we will send you a Shipment Notification via email. This notice will include the tracking number and a link directing you to the carrier’s website. You may also track your package by logging onto our website - all information about your most online recent order is available once you have logged in.

If my order is on "back order", when will it ship?

We rarely have back orders. If by chance your order does contain a back ordered item, we will call or email you to find out if you would like to wait for the product back ordered to arrive or if you would like us to refund you for the product that's on back order. We understand that there is a high probability you need your product right away when you place an order. We go through great lengths in making sure we carry all products listed on the site and if ever there is an issue, we feel the best approach is to allow you to decide on the best course of action.

How do I cancel my order?

To cancel your order, please contact our customer service department at 1-972-200-3813 or by email at [email protected]. Please remember that once your order has been shipped we cannot cancel it, but it can be returned for a refund once the order has arrived. Please call or send us a message and we will be happy to issue you a refund.


What is your return policy?

If you are ever not completely satisfied with your purchase, we may offer you a replacement product, or you may return it for a full refund of the purchase price. OEM products and refurbished printers are excluded from our 1-Year money back guarantee. OEM products and refurbished printers are excluded from our 1-Year money back guarantee. All OEM products purchased from can be returned for a refund, or requested to be replaced within 30-days from the customers original purchase date. Refurbished printers come with a 90-day warranty from the initial date of purchase. You can find our full return policy here.

How do I return my product?

If you would like to return one of our brand of products we ask that you contact our customer service department at 1-972-200-3813 or by email at [email protected] and obtain a Return Merchandise Authorization (RMA) number first. This helps us to track your return and ensure that you receive proper credit and resolution for whatever reason you are returning the product. OEM products and refurbished printers are excluded from our 1-Year money back guarantee. OEM products and refurbished printers are excluded from our 1-Year money back guarantee. OEM products and refurbished printers are excluded from our 1-Year money back guarantee. All OEM products purchased from can be returned for a refund, or requested to be replaced within 30-days from the customers original purchase date. Refurbished printers come with a 90-day warranty from the initial date of purchase.

What if I received the wrong product?

If you ever receive the wrong product please contact our customer service department at 1-972-200-3813 or by email at [email protected]. We will immediately send out the correct product along with a prepaid return label to retrieve the incorrect item.

Does Inkjets have a guarantee?

We offer a 1 year 100% satisfaction guarantee for all of our brand of products that we sell to our customers. We want to earn your trust and long term business. Feel confident that we will stand behind our quality. At, we also guarantee to make the returns or refund process super easy and pain free. OEM products and refurbished printers are excluded from our 1-Year money back guarantee. OEM products and refurbished printers are excluded from our 1-Year money back guarantee. All OEM products purchased from can be returned for a refund, or requested to be replaced within 30-days from the customers original purchase date. Refurbished printers come with a 90-day warranty from the initial date of purchase.


Why does my printer say “low on ink” after replacing my ink cartridge?

Your printer may not recognize the correct ink levels because it is holding the memory from the previously used cartridges. However, a printer reset should resolve the recognition problem. To reset your printer please follow these instructions:

  • Remove ALL cartridges
  • Turn off printer
  • Unplug the printer from the power source for a full 10 minutes
  • Reverse steps. Plug back in, turn on printer and install all cartridges.

What is the best way to clean ink off of my carpet or clothes?

Ink stains are tough to get out but a few suggestions we have worth trying are; nail polish remover (with acetone), rubbing alcohol, oxy products, and if your clothing is white, bleach. When cleaning ink off of your clothing be sure to use cold water since warm water will set the stain. Note: Before cleaning any stain be sure to test for color fastness and cleaner compatibility in an inconspicuous area of the material, prior to treating the entire stain.

How should I clean my printer if a cartridge spills or leaks?

To clean spilled ink out of your printer, turn off your printer first and unplug it. Dampen a lint free cloth and gently wipe the nozzles and surrounding areas where the ink may have spilled. This is also the best way to clean nozzles on which you have dried ink. We DO NOT recommend using any type of household cleaning fluid.

How do I contact your customer service for troubleshooting tips?

For troubleshooting tips please contact one of our knowledgeable customer service representatives at 1-972-200-3813 or please use our Contact Us form. If it's a quick question please “Live Chat” by clicking the link on the left side of every page on our site.

Promotions and Discounts

How can I find out about any special promotions or new products you may offer?

To find out about our latest special promotions and new products please sign up to receive our newsletter. If you currently have an account with us you should receive weekly emails containing coupons. You can also visit our coupon page here.

How often do you offer special promotions or discounts?

For our current customers we offer weekly specials emailed directly to them. We also have great money saving seasonal promotions for all of those pictures and cards to be printed.

Do you offer educational discounts?

Yes, we do offer educational discounts. Please contact [email protected] or call 1-972-200-3813 for more details.

Do you offer corporate discounts?

Yes, we do offer corporate discounts to those companies who order a minimum of $250.00 per order. Please contact [email protected] or call 1-972-200-3813 for more details.

Do you offer discounts to government agencies?

Yes, we do offer government agency discounts. Please visit our Contact Us Page or call 1-972-200-3813 for more details.

Do you offer price matching?

We do not offer a price match guarantee at this time but please do check back with us. Even better, sign up for our newsletter and we'll email you about any policy changes. You can also visit our coupons and promotions page to see our latest coupons or to sign up to our newsletter.

Do you have a newsletter?

Yes, please visit our home page and sign up to receive our monthly newsletter.

How do I remove myself from your email list?

To remove your address from the promotional email list please email [email protected] and include "Unsubscribe" in the subject line. Your request will be processed and address will be removed.

Company Information

How do I contact customer service?

To contact customer service please call us at 1-972-200-3813 or email us at [email protected]. You may also use our online "Chat Live" feature during regular business hours. We're happy to assist you in any way possible. However, before contacting us, we encourage you to visit our Customer Service Portal which is packed with great information to just about any question you may have.

What are your hours of operation?

Our customer service hours of operation are Monday through Friday 8:00am-5:00pm PST.

Where are you located?

We are located in beautiful Southern California. 19850 Nordhoff Pl, Chatsworth, CA 91311.

How long have you been in business? has been in business since June of 1997.

Need help?
Call 1-888-679-9416
M-F 7am-5pm PT.

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